RETURNS
Cancellation Rights and Returns Policy
Under the Distance Selling Regulations you may normally cancel your order (once accepted by us) for any reason up to the point of despatch. If you do cancel the contract within this time any payments made by you will be refunded in full within 30 days.
To cancel, you can email us or write to us within seven working days of delivery of your item(s), quoting your order number. You must take reasonable care of the item(s) and must not use them.
If you are not entirely satisfied with the products that you have purchased you may return them to us within 7 days of receipt. We will be more than happy to offer you an exchange or, at our option, a refund provided that the products are returned complete, in perfect condition, unused, and with the original packaging.
For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the products to us. If you prefer, we will arrange to collect the products from you, but the cost of this will be charged to you and may be deducted from any refund to you. When returning any products to us, please clearly mark whether you would like a refund or exchange. Pack the items back in the parcel, attach your order reference or copy of the invoice and send it back to:
Complete the reverse side of the invoice (which comes with your order) and:
LittleCigarShop
c/o 9 Willow Glen
Branton
Doncaster
DN3 3JD
When returning items you are strongly recommended to obtain proof of posting. We cannot accept responsibility for parcels lost in transit. We will only refund or provide an exchange for the costs of postage where the item returned is faulty.
You can also contact us through the website